Henry Pao

(732)762-2377

henry_pao@yahoo.com

Summary of Qualifications

·   Knowledge in Content Management Systems – Microsoft SharePoint 2010, Microsoft SharePoint 2013, and Adobe AEM/CQ

·   Excel in planning and implementing web development process to meet deadlines and under pressure

·   Knowledge in web content development technologies and languages – HTML5, CSS3, SASS, PHP, Javascript, XML, jQuery, AJAX, JSON, Google Analytics, InfoPath, Photoshop, and AWS

·   Fast learner, organized, strong multitasking skill, and have passion in ever-changing web development environment

·   Excellent in communication skill with expertise in client-business owner-technical team management and negotiation

Professional Experience

ERP Helpdesk Associate

April 07-Present

United Nations Development Programme/Office of Information Systems and Technology, New York, NY

·   Design, launch, and maintain site collections via Microsoft SharePoint 2013, InfoPath, and Photoshop as administrator for knowledge sharing and enhancing team’s marketability

·   Operate as chief help desk focal point for Microsoft SharePoint 2010 and Adobe AEM/CQ5 to guide, support, and provide technical trainings to site owners across our global offices

·   Utilize Web development tools – HTML5, CSS3, SASS, PHP, Javascript, XML, jQuery, AJAX, and JSON– for design, quality assurance, and performance tuning

·   Lead hands-on training sessions for Content Management System (CMS) targeted to site authors as well as the CMS help desk team

·   Orchestrate business/technical analysis in financial, procurement, and Asset PeopleSoft Enterprise Resource Planning (ERP) system modules via Oracle Customer Relationship Management (CRM) software to UN clients reside in the United states, central, and southern America countries

·   Redesign online and in-person training materials to promote capacity building for the ERP system

·   Participate in new ERP module upgrade regression and acceptance testing

IT/Operations Associate

March 06-March 07

United Nations Development Programme/Centre for Business Solutions, New York, NY

·   Operated ad-hoc client support for all computer related technical issues

·   Reconciled corporate standard auditing prescriptive content

·   Consolidated and remodeled enterprise change management project document library in association with project migration logs and trends and rolled out as the new corporate standard

·   Integrated the new e-Procurement module within the ERP system to streamline into a transparent procurement processes for offices around the globe

Technical Focal Point

July 05-March 06

United Nations Development Programme/Centre for Business Solutions, New York, NY

·   Diagnosed, troubleshoot, and resolved computer software/hardware issues for efficient daily operations

·   Overhauled ERP system database for corporate assets module and coordinated with in-house software engineers on upgrade initiatives

·   Maintained internal website as rapid knowledge sharing platform

·   Implemented scripts for enterprise scale data cleanup to ensure high data accuracy

·   Designed training manuals/guides and held training sessions to improve office efficiency

Customer Service Representative

March 03-May 05

EchoStar Satellite L.L.C., Pine Brook, NJ

·   Provided remote technical, billing, and client management support

·   Lead a team of three mandarin speaking colleagues to promote target specific company products and multilingual client services

·   Conducted company-wide training courses for newly hired coworkers managing initial learning curve

Trainings and Certificates

Adobe CQ5 Experience Manager: Content Author training with Siteworx, LLC

Adobe CQ5 Experience Manager: Developer training with Siteworx, LLC

Adobe CQ5 Experience Manager: Advanced Developer training with Siteworx, LLC

Building SharePoint Server 2010 Enterprise Solutions certification with Learning Tree International

Official Prince II Foundation certification with UNDP

UNDP ERP PeopleSoft Procurement certification with Oracle

Language Skills

Fluent in Mandarin Chinese (Listening, speaking, and writing)

Education

B.A. in Computer Science, Rutgers The State University of NJ